FAQ

 

Community Experience Team Hours

Our Community Experience Team is available Monday-Friday, 8:00 AM-5:00 PM GMT. For assistance, please email us at info@aligned8.com, and we’ll respond within 3 business days. We’re here to support you!

 

Shipping & Orders

When will I receive my order?

Once your order leaves our warehouse, you’ll receive an email with tracking information. For international orders, if your package hasn’t updated in 30 days, please reach out to us to investigate. We strive to ensure timely delivery but are not responsible for carrier delays.

 

What is the status of my order?

Orders placed after 10 AM GMT will ship within 3-5 business days. Orders placed after 10 AM GMT on Friday will ship the following week. Our warehouse operates Monday-Friday, excluding US bank holidays. For order status, email info@aligned8.com with your order number and name.

 

Do I qualify for free shipping?

We offer free domestic shipping on orders over £75 GBP. Standard domestic shipping typically takes 5-12 business days.

 

Do you ship internationally?

Yes, we ship internationally with a few exceptions. Please check our website for the list of restricted countries. Note that customs fees or additional taxes may apply, which are the responsibility of the customer.

 

Returns, Exchanges, and Order Protection

What is your return/exchange policy?

All sales are final unless the item arrives damaged or you receive the wrong item. Please email us within 14 days of receiving your order, including your order number and photos of any issues. We’ll work with you to resolve the problem.

 

Can I change or cancel my order?

If your order hasn’t shipped, contact us immediately at info@aligned8.com to request changes. Once an order has shipped, we can’t modify it.

 

What if my package was lost or stolen?

If your tracking information shows delivery but you haven’t received it, please contact us. For international orders, check with your local postal service, as it may be held for customs or delivery fees.

 

Using Aligned8

What is Aligned8?

Aligned8 is a card game designed to help individuals explore deeper connections and meaningful conversations while discovering alignment with a potential partner. Perfect for singles and those navigating new relationships, Aligned8 offers stages and prompts tailored to get to know someone on multiple levels.

 

How do I use Aligned8 cards for courtship and dating?

Aligned8 is flexible for both casual dating and intentional courtship. With categories for Curiosity, Connection, and Alignment stages, you can use the cards to address different relationship stages and explore compatibility in a structured yet enjoyable way.

 

Are there action-based cards in the game?

Yes! We include special “Infinity Cards” with prompts for unique actions, adding fun and variety to each session.

 

Contact Us

For any additional questions, please reach out to us at info@aligned8.com. We’re here to make sure your experience with Aligned8 is exceptional!